Store policies

Special Order Policy

Ordered parts and cartridges cannot be returned and are non-refundable.

Guarantee Policy

We honor the warranty for a period of one year for products that were purchased here upon presentation of your proof of purchase from Plomberie Jean Lépine.

After one year, you must contact the manufacturer for your warranty. For a list of manufacturers and their warranty services, ask at the counter or visit our website.

Terms of sale

The customer and the installer are responsible for having the product in hand and for checking all specifications and installation manuals before starting work.

These documents should be used as a guide, and as a precaution, take your measurements directly on the product before carrying out any work.

Please note that we accept no liability for damages arising from a defective product, incorrect installation, or inappropriate measures.

Since the Jean Lépine Plumbing store has no control over the installation of the products sold, the customer cannot hold the Jean Lépine Plumbing store responsible for any damage caused by a defective product or accessories.

It is recommended to use a specialized and recognized installer (RBQ license) to install products purchased from Plomberie Jean Lépine.

Defective products

Damaged goods must be reported with photos and invoice number within 48 hours of the delivery date by email to serviceclient@plomberiejeanlepine.com .

Our responsibility is limited to reimbursing the value of the equipment if it proves to be defective.

It is the responsibility of the customer and the installer to check the equipment and take measurements before installation.

Plomberie Jean Lépine reserves the right, at its sole discretion, to refuse a return or exchange.